Ramanrasa Return and Refund Policy

Effective date: May 24, 2026

At Ramanrasa, customer satisfaction is important. The website currently states a 100% Satisfaction Guarantee and says that if a customer is not completely happy with the spices, Ramanrasa will make it right with a full refund.

1. Overview

This Return and Refund Policy explains how returns, replacements, cancellations, and refunds are handled for orders placed through Ramanrasa.

Ramanrasa sells food and wellness products, including spices and moringa-based products. Because these products are consumable, some items may not be eligible for return once opened, but damaged, incorrect, or quality-related issues should still be resolved promptly.

2. Satisfaction Guarantee

Ramanrasa offers a 100% Satisfaction Guarantee. If a customer is not completely satisfied with a purchase, Ramanrasa will work to make it right, including offering a full refund where appropriate.

3. Return Eligibility

To be eligible for a standard return, the following conditions should apply:

• The return request is made within 14 days of delivery.

• The product is unused, unopened, and in its original packaging.

• Proof of purchase, such as the order confirmation or receipt, is provided.

Because Ramanrasa products are food or supplement-style consumable goods, opened or used items are generally not suitable for resale. However, Ramanrasa may still issue a refund or replacement under the Satisfaction Guarantee in cases involving quality concerns, shipping damage, or order errors.

4. Non-Returnable Items

The following items are generally non-returnable:

• Opened or used consumable products.

• Gift cards, if offered.

• Final sale, clearance, or promotional items marked as non-returnable.

• Items returned without prior approval or without proof of purchase.

5. Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, or incorrect, the customer should contact Ramanrasa within 48 hours of delivery and include:

• Order number

• A brief description of the issue

• Clear photos of the product, packaging, and shipping box

If the claim is verified, Ramanrasa may offer a replacement, store credit, or full refund, depending on the issue.

6. How to Request a Return or Refund

Customers should email Ramanrasa support with the subject line Return Request or Refund Request and include the following:

• Full name

• Order number

• Email address used for the order

• Product name

• Reason for the request

• Photos, if the item was damaged or incorrect

Return instructions should only be followed after approval. Items sent back without approval may not be accepted.

7. Refunds

Once a return or claim is received and reviewed, Ramanrasa will notify the customer of the decision.

If approved:

• Refunds will be issued to the original payment method.

• Processing may take 5 to 10 business days after approval, depending on the payment provider.

• Original shipping charges are refundable only when the item was damaged, defective, incorrect, or otherwise covered under the Satisfaction Guarantee.

8. Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has shipped, it may no longer be cancelled, but the customer may still contact Ramanrasa regarding eligible return or satisfaction issues after delivery.

9. Founder’s Batch and Waitlist

If a customer joins a waitlist or Founder’s Batch reservation list without placing a paid order, there is nothing to return or refund because no purchase has yet been completed.

If Ramanrasa later converts a reservation into a paid order, that order will be governed by this policy unless a separate preorder policy is shown at checkout.

10. Contact

For return, refund, or order issue requests, customers should contact Ramanrasa through the support email listed on the website contact or order communications page.