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Orders
Below are some of are common questions about orders
How do I make a purchase?
Browse our spices, pick your pouch, and click Add to Cart — you'll be guided through Shopify's secure checkout. No account required, and all major cards, Shop Pay, Google Pay, and Apple Pay are accepted.
How do I know if my order is confirmed?
You'll receive an order confirmation email within minutes of completing checkout. If you don't see it, check your spam folder — or email us at support@ramanrasa.com and we'll confirm it for you.
Can I change my shipping address after my order is placed?
Yes — contact us at support@ramanrasa.com within 24 hours of placing your order and we'll update the address. Once your order has shipped, we're unable to redirect it.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
United States only at launch (lower 48). International shipping is on the roadmap once we're stable in the US market.
When will my order be shipped?
Orders ship from our Houston, TX facility within 2–3 days, and we email you the tracking number the moment your package ships.
What is your return policy?
100% Satisfaction Guarantee. Not happy for any reason? Email support@ramanrasa.com within 30 days of delivery and we'll refund you. No need to send the pouch back, and no explanation needed. One no-questions refund per household per 12 months. See our Return & Refund Policy for details.
How long will it take until I receive my order?
Orders ship from Houston within 2–3 days; once shipped, standard US delivery is 3–5 business days. Free US shipping on orders of $50 and up.
Trust, Safety & Sourcing
Straight answers about certifications, labeling, and how we document what's in the pouch
Does USDA Organic certification mean my spices are tested for heavy metals?
No — USDA Organic certifies farming and handling practices, like the absence of synthetic pesticides, not contaminant testing. Heavy-metal testing is a separate process entirely, and independent testing has found that organic certification doesn't predict which products test clean. That's the gap our OpenBatch program is built to close with independent, per-batch lab documentation — heavy-metals panels for our current batches are still coming back from the lab, and we publish results as they clear rather than claim it's done before it is.
Which spice brands publish a Certificate of Analysis for each batch?
We do. Every batch we sell has a Certificate of Analysis and supplier attestation on file through our OpenBatch program, available on request — see our guide on how to read a spice COA for what to look for.
Why does a US spice label just say "cinnamon" without saying which kind?
US labeling law allows several related but different plants to be sold simply as "cinnamon," with no requirement to name the species. Most grocery-store cinnamon is Cassia; true Ceylon cinnamon is a different plant with a much lower coumarin content. Read the full breakdown in Why "Cinnamon" on a US Label Doesn't Mean What You Think.
How can I tell if my cinnamon is Ceylon or Cassia?
Check the label for "Ceylon" or "Cinnamomum verum" — if it just says "cinnamon" with no species named, assume Cassia. With whole sticks, Ceylon is made of many thin, papery layers rolled together like a cigar; Cassia is one thick, hard, single curl. Ceylon's flavor is lighter and slightly citrusy; Cassia is stronger and hotter.
What should I look for in a spice brand's safety documentation?
Look for certifications you can verify independently against a public registry — USDA Organic's database, for example, not just a logo — and ask whether the brand can produce a batch-specific Certificate of Analysis on request rather than a general statement. We publish our verified USDA Organic and Fair Trade Certified numbers and back every batch with OpenBatch documentation for this reason.